Frequently Asked Questions

1. Is Membership Free?
   Membership is completely free. You can become a member to stay informed about discounts, promotions, and take advantage of our offers. You can click here to sign up for free.
2. Can I Shop Without Becoming a Member?
   Yes, you can shop without being a member.
3. Why Is Phone Information Required for Members?
   Phone information is requested to verify the authenticity of orders, as some may be made for trial purposes only. This helps prevent service disruptions by confirming with customers that orders are genuine.
4. How Can I Update My Membership Information?
   You can update your information from the "My Account" section.
5. I Forgot My Password. What Should I Do?
   Click on the "Forgot Password" link on the login page, and a new password will be sent to your email address.
6. How Can I Shop on Your Site? / I Placed an Order; What Do I Do Now?
   To purchase items, add the products you want to your cart by clicking “Add to Cart.” Once added, you’ll see the "My Shopping Cart" screen. Complete your purchase in four steps: click "Buy" if no additional products are needed, then enter delivery and shipping details, input payment information, review your order, and confirm by checking the sales contract and pre-information form. After clicking “Complete Order,” an order confirmation/thank you screen will appear, and a confirmation email will be sent to you.
7. Is there an installment option?
   You have the opportunity to pay in 3 installments with no lower limit for all your purchases from our website.
8. Do I Have to Enter My Credit Card Details to Shop? Is Your Payment System Secure?
   All purchases on our website are 100% secure. Our system is protected by Rapid SSL with 256-bit SSL (Secure Socket Layer), ensuring that no one can view or access your credit card number except you and the bank. Once you enter your card number, it’s encrypted and sent to the bank.
9. How Can I Easily Find the Product I'm Looking For?
   Use our site’s internal search engine by typing the product name in the search bar and pressing "Search." You can also browse by color, size, category, and subcategory through the top menu.
10. What Are the Delivery Time and Methods? / When Will My Product Arrive?
    Upon receiving your order, you’ll be notified via email. Products are shipped within 1-2 business days after payment is completed. Delivery times may be extended during discount and promotion periods.
11. Who Should I Contact for Issues on Your Site?
    For any issues or suggestions, please contact our customer service at +90 850 200 23 23 or email eticaret@xint.com.tr.
12. Are the Products on Your Site Original?
    xint.com.tr is the official website of Melek Tekstil San. Tic. Ltd. Şti., so all products sold are authentic.
13. Which Shipping Company Do You Work With? Are There Any Shipping Costs or Service Fees?
    We work with HepsiJet. There is no shipping fee for any purchase.
14. What Are Your Return Conditions? How Long Do I Have to Return Items? / How Does the Return and Exchange Process Work?
    You may return an item within 20 days from the delivery date if it’s unused and in its original packaging. Please include the product invoice with the return. If the package is undamaged and unused, fill out and sign the return form at the bottom of the e-archive invoice included with your order, and hand the item(s) directly to a HepsiJet courier.

If you believe your package was damaged during shipment, open and inspect it in front of the delivery person. If the product is damaged, do not accept it, and request a damage report from the courier company. Once accepted, it is assumed that the delivery was completed successfully. Items that have been opened, used, or damaged will not be accepted for return.

15. Can I Exchange Items if They Don’t Fit?
    If an item doesn’t fit, you can return it to our company and place a new order.
16. How Can I Cancel My Order?
    Under consumer protection rights, you may cancel your order before it is shipped. Contact eticaret@xint.com.tr to cancel the order if it hasn't been handed over to the courier yet. If it has already been shipped, you have 20 days to use your right to return the product under consumer protection law.
17. How Do I Return My B2B Order?
    For returns of B2B orders, please seek assistance from your customer representative.